- How to Recharge Your BIGO LIVE Account with Diamonds
- FAQ About BIGO LIVE Recharge
- Q1: What are diamonds used for on BIGO LIVE?
- Q2: How can I confirm my diamonds have been added?
- Q3: What should I do if diamonds aren’t added after recharge?
- Q4: I accidentally topped up someone else’s account. What can I do?
- Q5: Why is Google Wallet the only payment method I see?
- Q6: I’m having trouble topping up. What should I do?
- Q7: Why is my account balance frozen?
- Q8: How to unfreeze my BIGO balance?
Bigo Live is a popular live streaming and social networking app that allows you to connect with millions of users around the world. You can watch live broadcasts, chat with other users, send gifts, and more.
But to enjoy all these features, you need to have BIGO Diamonds, the in-app currency that you can use to buy gifts, access premium features, and support your favorite broadcasters.
In this article, we will show you how to recharge your BIGO LIVE account with diamonds and enjoy the benefits of the app. We will also answer some frequently asked questions about BIGO LIVE recharge and provide some tips to get the best value for your money. Let’s get started!
How to Recharge Your BIGO LIVE Account with Diamonds
There are two main methods to top up your BIGO LIVE account with diamonds: using the app or using the BIGOPay website. Here are the steps for each method:
Method 1: Top up BIGO LIVE diamonds on the app
- Open the BIGO LIVE app on your device and log in to your account.
- Tap on the “Me” icon at the bottom right corner of the screen, then tap on “Wallet” to see your current balance of diamonds and beans (another form of in-app currency).
- In the Wallet section, you will find various diamond packages available for purchase. These packages come in different sizes and prices, allowing you to choose according to your needs and budget.
- Once you select a package, you will be prompted to confirm your purchase. You can pay using the payment method linked to your app store (Google Play Store or Apple App Store), or other payment methods available in your region.
- After completing the payment, the diamonds will be added to your account instantly. You can check your balance in the Wallet section or on the top right corner of the screen.
Alternatively, if you are watching a live stream and want to send a gift, tap on the gift icon at the bottom of the screen. If you don’t have enough diamonds, a “Recharge” option will appear. Tap on it to buy more diamonds without leaving the stream.
Method 2: Using BIGOPay for recharging
- Open your web browser and go to the BIGOPay website. This is a dedicated platform for handling BIGO LIVE transactions.
- Enter your BIGO ID and verify it. Your BIGO ID is unique to your account and ensures that the diamonds are credited to the correct user. You can find your BIGO ID in the app by tapping on the “Me” icon, then on the gear icon, then on “Account & Security”.
- After entering your BIGO ID, select the amount of diamonds you want to purchase. BIGOPay often offers different top-up options, ranging from small to large amounts.
- Choose your preferred payment method. BIGOPay typically offers a variety of options, including credit/debit cards, online banking, and digital wallets, depending on your region.
- Follow the prompts to complete your payment. Once the transaction is successful, the diamonds will be added to your account within minutes. You can check your balance in the app or on the BIGOPay website.
FAQ About BIGO LIVE Recharge
Here are some common questions and answers about BIGO LIVE recharge that you may find helpful:
Q1: What are diamonds used for on BIGO LIVE?
Diamonds are the main currency on BIGO LIVE that you can use to:
- Buy gifts for yourself or other users. Gifts are virtual items that you can send to show your appreciation, support, or affection. There are different types of gifts, such as stickers, animations, luxury cars, and more. Some gifts are exclusive to certain events or broadcasters. Gifts can also be converted into beans, which can be used to exchange for cash or other rewards.
- Access premium features, such as VIP membership, SVIP membership, and Guardian Angel. These features give you various benefits, such as special badges, icons, privileges, and more.
- Support your favorite broadcasters and help them rank higher on the leaderboard. The more gifts you send to a broadcaster, the more contribution points you earn. Contribution points determine your ranking among the broadcaster’s fans and the overall popularity of the broadcaster. You can also earn rewards and recognition from the broadcaster and other users by sending gifts.
Q2: How can I confirm my diamonds have been added?
You can check your diamond balance in the app or on the BIGOPay website. In the app, tap on the “Me” icon, then on “Wallet” to see your current balance of diamonds and beans. On the BIGOPay website, log in with your BIGO ID and password, then click on “My Account” to see your transaction history and balance.
Q3: What should I do if diamonds aren’t added after recharge?
If you have recharged your account with diamonds but they are not showing up in your balance, don’t worry. There may be some delay due to network or system issues. Please wait for a few minutes and refresh your app or browser.
If the problem persists, please contact BIGO LIVE customer service or BIGOPay customer service for assistance. You can also submit a feedback form in the app by tapping on the “Me” icon, then on the gear icon, then on “Feedback”.
Q4: I accidentally topped up someone else’s account. What can I do?
If you have mistakenly entered the wrong BIGO ID or used someone else’s payment method to recharge your account, please contact BIGO LIVE customer service or BIGOPay customer service as soon as possible.
Provide them with the details of your transaction, such as the order number, the amount, the payment method, the date and time, and the screenshot of the receipt. They will try their best to help you resolve the issue.
Q5: Why is Google Wallet the only payment method I see?
If you are using the app on an Android device, you may only see Google Wallet as the payment method. This is because Google Play Store has its own policies and regulations regarding in-app purchases.
If you want to use other payment methods, such as credit/debit cards, online banking, or digital wallets, you can use the BIGOPay website instead.
Q6: I’m having trouble topping up. What should I do?
If you encounter any problems or errors while topping up your account, such as payment failure, network error, or system error, please try the following steps:
- Check your internet connection and make sure it is stable and secure.
- Check your payment method and make sure it is valid and has sufficient funds.
- Check your BIGO ID and make sure it is correct and verified.
- Clear your app cache and data, or restart your app or device.
- Try a different payment method or a different device.
- Contact BIGO LIVE customer service or BIGOPay customer service for further assistance.
Q7: Why is my account balance frozen?
If your account balance is frozen, it means that you have violated the BIGO LIVE terms of service or community guidelines, such as engaging in illegal, fraudulent, or abusive activities.
Your account will be temporarily suspended and your balance will be locked until the issue is resolved. You will not be able to use your diamonds or beans, or withdraw your cash, until your account is unfrozen.
Q8: How to unfreeze my BIGO balance?
If your account balance is frozen, you will receive a notification from BIGO LIVE explaining the reason and the duration of the suspension. You will also be given a chance to appeal the decision and provide evidence to prove your innocence.
If your appeal is successful, your account will be restored and your balance will be unfrozen. If your appeal is unsuccessful, your account will remain suspended and your balance will be forfeited.
BIGO LIVE recharge is a simple and convenient way to enhance your experience on the app. By topping up your account with diamonds, you can access more features, send more gifts, and support more broadcasters. You can also earn rewards and recognition from the BIGO LIVE community.
To recharge your account, you can use the app or the BIGOPay website, and choose from various payment methods and diamond packages. You can also check your balance and transaction history anytime, and contact customer service if you have any questions or issues.
We hope this article has helped you understand how to recharge your BIGO LIVE account with diamonds and enjoy the benefits of the app. Happy streaming!